For Patients

Appointments

We are accepting new patients. For an appointment, contact our office at (501) 625-3400. Directions can be found under the Contact Us section. Our office hours are Monday – Friday: 8:00 am – 5:00 pm; Closed from 12 noon – 1:00 pm for lunch.

After hours

Messages will be returned the next business day. For medical emergencies, call 911 or go to the Emergency Department.

Insurance and Billing

We participate in most insurance plans, including Medicare, Medicaid, HMOs and PPOs. We will file your insurance for you; however, we do request your portion (co-payment, deductible, or co-insurance) be paid at the time services are rendered. These payments may be made by cash, check, credit or debit cards. For insurance or billing questions, please call (501) 625-3400.

Prescription refills
When you need a prescription refill, phone your pharmacy first for refill requests. If your prescription has run out of pre-authorized refills, they will send a request to our office. This is the most efficient way to receive your refill medications. Occasionally, your physician may not automatically authorize a refill and will require you to make an appointment to be seen.

Please do not wait until you run out of medication. We request that you give us 48 hours notice. If you need to call us, please have your medication bottle and pharmacy telephone number available when you call. Please allow 24 hours for prescriptions to be called into your pharmacy.

How can I get a copy of my medical records?
Requests for copies of your records require your written authorization. All record requests will be processed within 30 days from the request. We forward applicable copies of your records to any physician we may refer you to at no charge to you. If you request additional copies, there may be a charge for these records.

How quickly will you return my call?
We strive to return all telephone calls by the end of the business day. If your call comes in after 4:30 pm, it may not be returned until the following day.

How can I learn about my patient Bill of Rights?
Our Patients Bill of Rights is available from our receptionist.

The Affordable Care Act and the Health Insurance Marketplace

One of our roles as a healthcare provider is to help make our community healthier by providing relevant information and education. Here are the key facts you need to know about the Affordable Care Act:

  • The Affordable Care Act requires everyone to have health insurance, effective January 1, 2014. The goal is to make coverage more accessible and affordable for people who don’t have health insurance or who have limited coverage.
  • There are new, affordable insurance options available for people without insurance.
  • All insurance plans have to cover doctor visits, hospitalizations, maternity care, emergency room care, and prescriptions.
  • Financial help is available so it’s easier for people to find plans that fit their budgets.
  • All insurance plans have to show the costs and what is covered in simple language with no fine print.
  • Insurance plans can’t deny people for pre-existing conditions.
  • Help is available online, by phone, and in person to help people find the plan that works best for them. Plus there’s support for every language that’s spoken in the United States.

For more information about the Affordable Care Act or about getting insurance through the Marketplace, visit the website at www.HealthCare.gov or call 1-800-318-2596.

Open Enrollment is typically from mid-November through February.  However, even when open enrollment for the year has ended, people may still have options to get health coverage through the Marketplace.

Here’s how you can still get coverage through the Marketplace or through Medicaid/CHIP even after Open Enrollment has ended.

  1. See if you qualify for a Special Enrollment Period — If you do, then you can buy a private health plan through the Marketplace.  You can get coverage in special cases, including:
  2. Apply for Medicaid and the Children’s Health Insurance Program (CHIP) — you can do this any time, all year. If you qualify you can enroll immediately.
  3. Small businesses can apply for SHOP coverage any time, all year.
  4. Members of federally recognized tribes and Alaska Native shareholders can enroll in Marketplace coverage any time of year. There is no limited enrollment period for these groups, and they can change plans as often as once a month.

APPLY NOW

If none of these options work for you, be aware that the Open Enrollment period for the new year will begin in November. Of course, you can still purchase insurance from a private company or an individual representative at any time.

Important: If you don’t have minimum essential coverage, you must either pay a fee or have an exemption from paying the fee.  For more information about the Affordable Care Act or about insurance obtained through the Marketplace, visit the website at www.HealthCare.gov or call 1-800-318-2596.